Problem-free cooperation

Ted, 57 years old, Bathgate

The amount of compensation positively surprised me. I was assigned a personal consultant who thoroughly took care of my case.

For Ted from Bathgate we obtained £4,500 for an injury to a finger in an accident that took place in a meat processing plant.

The accident happened when I worked as an employee of a meat plant in Bathgate where using a machine I separated the fat from the meat. I was employed for about 6 years. When I was processing the meat, the machine I worked on caught a piece of my protective glove, which was too big for me, and pulled my hand thus cutting off a part of my index finger pad.

Unfortunately, it so happened that my finger was bleeding heavily and I could not stop the bleeding. A colleague of mine from my workplace, entitled to provide first aid, helped me to dress the wound. The finger was bleeding more and more and I started to feel dizzy. At one point, I felt very bad and fainted for a moment. We made the decision to call an ambulance. Upon arrival the paramedics said that I had to go with them to the hospital. Due to my poor knowledge of English, I asked a colleague to assist me during a visit to the hospital, and we went to the hospital in Livingstone together. Doctors at the hospital took care of my wound and dressed it. After returning home, I had to take pain medications because the pain of the finger was very annoying.

On the occasion of a conversation with my friend I told her about this accident. It turned out that not long before she was the victim of a car accident and Insito Claims was managing her claim for damages. My friend highly praised the level of services provided by Insito Claims and persuaded me to contact them.

Insito Claims did not only take care of my health. I was provided with legal advice as well. The correspondence with the legal advisers went quickly and smoothly, and the consultants from [comapny] always offered advice in simple terms avoiding complex legal terminology. The case extended to 18 months, as the employers’ insurer did not want to admit guilt, suggesting that it was me who was responsible for the accident. I already gave up, thinking that I will not get compensation, but Insito Claims, due to the inflexible attitude of the other party, threatened that they would file the case in the court. I was afraid of that, because in court anything is possible, but the consultants reassured me that the case will not necessarily go to court and at the moment it is a form of pressure to force the other party to reconsider their standpoint. And indeed, the case was not filed in court, because the insurance company changed its standpoint and initially proposed the division of responsibilities 70/30 in my favour, and after further negotiations, agreed to take full responsibility for the accident.

I was very pleased with the fact that my case was from beginning to end dealt with by one person, which greatly facilitated the course of the case. Thanks to my cooperation with [comapny], I got health compensation that completely exceeded my expectations. I highly recommend the services of Insito Claims – they act quickly, efficiently and seamlessly.

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